Privacy Policy

Last updated: August 7, 2024


This Privacy Policy describes how Caloura Jewels (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.calourajewels.com or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.


Please read this Privacy Policy carefully.

 

 

 

Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page and noted by updating the “Last updated” date.

 

 

 

How We Collect and Use Your Personal Information

 


We collect your personal information to provide, improve, and manage our Services. This includes communication, processing purchases, handling inquiries, meeting legal obligations, and improving our offerings.

 

 

 

What Personal Information We Collect

 


Information You Provide Directly:

 

  • Contact details: name, address, phone number, email

  • Order details: billing and shipping address, payment confirmation

  • Account credentials: username, password, security questions

  • Customer support messages and inquiries

 


Information We Collect Automatically:

 

  • Usage Data: device type, browser type, IP address, activity on our Site

  • Through Cookies and tracking tools for analytics, personalization, and ad targeting

 


Information from Third Parties:

 

  • From platforms such as Shopify (store management), payment processors, and marketing partners

  • Social media widgets or integrations

 

 

 

 

How We Use Your Personal Information

 

 

  • Providing Products and Services: Order processing, account management, shipping, returns, and notifications

  • Marketing and Advertising: Promotions, personalized ads, and campaigns (in line with GDPR Art. 6(1)(f))

  • Security and Fraud Prevention: Protection against misuse, fraud, and abuse

  • Customer Support and Service Improvement: Responding to questions, improving service quality

 

 

 

 

Cookies

 


We use cookies and similar technologies to operate and personalize the Site. To learn more, see Shopify’s Cookie Policy. You may disable cookies in your browser settings, though it may affect functionality.

 

 

 

How We Disclose Personal Information

 


We may disclose your information to:

 

  • Vendors and service providers (e.g., payment processors, IT support, shipping partners)

  • Business and marketing partners

  • Affiliates within our corporate structure

  • Third parties with your consent

  • Legal authorities if required by law or to protect our rights

 

 

 

 

Your Rights

 


Depending on your location, you may have the following rights:

 

  • Access your data

  • Request correction or deletion

  • Data portability

  • Restrict or object to processing

  • Withdraw consent

  • File a complaint with your data protection authority

 


You can exercise these rights by contacting us at info@calourajewels.com. Verification may be required.

 

 

 

Complaints

 


If you are not satisfied with how we handle your data, you have the right to contact your local supervisory authority. In the EEA, a list of authorities is available here.

 

 

 

International Data Transfers

 


If your information is transferred outside the EU/EEA, we rely on standard contractual clauses or other approved legal mechanisms to ensure appropriate safeguards.

 

 

 

Children’s Data

 


Our Services are not intended for children. If we learn that we have collected personal data from a minor, we will delete it. Contact us if you believe a child has submitted data to us.

 

 

 

Security and Retention

 


We implement appropriate security measures but cannot guarantee absolute security. We retain your information only as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

 

 

 

Contact

 


If you have any questions about this Privacy Policy or how your information is handled, you may contact us:


Email: info@calourajewels.com

Location: Galway, Ireland


Caloura Jewels is the data controller for the purposes of applicable data protection law.

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