Return Policy
Caloura Jewels – Return & Cancellation Policy
At Caloura Jewels, we are committed to providing you with a seamless and satisfying shopping experience. If for any reason you are not fully satisfied with your purchase, please review the return and cancellation policy below.
14-Day Return Policy
You have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
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A receipt or proof of purchase is required.
To Start a Return
Contact us at info@calourajewels.com.
If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package.
Items returned without prior approval will not be accepted.
Shipping Costs
The cost of return shipping is at your own expense.
International returns to Galway, Ireland may involve higher shipping costs.
Inspection and Refund
Once we receive and inspect your return:
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If approved, we will process your refund.
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It may take up to 10 business days for the refunded amount to appear in your account.
If more than 15 business days have passed since we approved your return, please contact us at info@calourajewels.com.
Damaged or Incorrect Items
Please inspect your order upon receipt.
If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-returnable Items
We do not accept returns on:
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Perishable goods (such as food or plants)
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Custom or personalized items
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Beauty or personal care products
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Hazardous materials or flammable liquids
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Gift cards or discounted items
Exchanges
To exchange an item, please return the original item first. Once the return is accepted, you may place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.
Order Cancellations
Orders may be cancelled within 10 minutes of placing the order.
After that, your order may already be in processing and cannot be cancelled.
Alternative to Returns
If returning the item is not feasible, you may choose to keep the item and receive a 20% refund of the order value to your original payment method.
This helps reduce the environmental impact of shipping and waste.
Sustainability Commitment
As part of our commitment to sustainability, Caloura Jewels plants one tree for every three orders placed.
Contact
For all return or cancellation inquiries, please contact:
Email: info@calourajewels.com
Location: Galway, Ireland
Thank you for shopping with Caloura Jewels.
